One of the most important systems in any business is the phone system. Businesses in Dallas still operating on old, outdated phones are not utilizing the latest in technology to provide greater efficiency and improved productivity.
Today’s business phone systems are used for much more than just phone calls. With an IP phone system, the phone becomes a solution for the integration of all communication services throughout the company. The features and options offered by to providers allow the business to customize the system to meet their needs.
A very important advantage of the new IP business phone systems is the option to combine communication through the business phone system and mobile devices. With this option, customers and clients can easily contact their sales rep or a manager, even if that person is out of the office.
The added benefit is that all return calls made to customers, even from a mobile phone, will appear on caller display as coming from your business. This results in not only a more professional presentation, but also allow greater flexibility in using different devices.
The same benefit works with voicemail, with the ability to pick up messages on any mobile device connected with the system. Faster response time is great for branding, customer relations, and increasing sales.
A frustrating feature for many customers and clients is going through the choices on lists of options through auto attendant types of answering options. Instead, with IP business phone systems, each employee can have a direct number, allowing the customer or client to simply dial into the person they need.
Departments can also be directly contacted by the customer, creating a more personalized and user-friendly call-in feature for all your customers in Dallas or around the world.