When doctors leave their offices or medical practices for the day they are not always done with their work. Often times emergencies happen after regular business hours and doctors need to go back out to take care of their patient’s needs. Many times these issues can be life threatening and truly emergent and it is essential that doctors are able to get to their patients in a timely manner to take care of them. But sadly, more often than not, after hours’ calls are not truly emergent and could easily wait until the next business day. When doctors get called out for non-emergencies it makes it harder for them to do the work they were called to do. And it interferes with their precious family time outside of business hours. So how do doctors find a way to enjoy their time off and still know when their patients really need them? The smartest doctors know to use the best medical answering service.
How Answering Service Helps Doctors Manage Their Time
The best medical answering service will screen any after-hours phone calls and triage them to determine which ones are truly emergent and need immediate attention from the on call doctor and which ones are not as important and can wait until the next business day. This allows doctors to be able to enjoy their time away from their medical practice and still feel confident that they will be alerted to any pressing emergencies.
Automated Phone Service Eliminates Human Error
When choosing answering services many physicians have discovered the incredible benefits of using an automated system versus having a live operator answering the phones. An automated system is better able to triage callers and more effectively assess their needs and determine if the situation is an emergency. And this is all done much faster than a human operator so emergent messages reach the on call doctor much faster than they do when using a live answering service. Also, since the emotional aspect is taken out of the equation with automated systems there is never any human error to contend with. Doctors receive the emergent messages word for word from the patients very own mouth and are able to quickly and easily assess what actions need to be taken accordingly. This service is not only better for the doctors but it is better for the patients as well.
